Job Description
Principal Accountabilities:
- Responsible for system administration tasks including installation, configuration, maintenance and troubleshooting
- Provide technical support to end-users, addressing and resolving issues promptly and intelligently
- Build and maintain comprehensive system documentation, including system configuration, administration guides, troubleshooting guides, IT inventory and other relevant documentation as needed
- Monitor system performance, identify issues, and implement appropriate solutions to ensure system stability and reliability
- Stay up-to-date with industry trends, emerging technologies and best practices in system administration
- Collaborate with vendors and service providers to resolve system-related issues and implement necessary updates or patches
- Participate in system upgrades, migrations, and other projects to improve system performance and functionality
- Provide training and knowledge transfer to colleagues and end-users on system usage, best practices and troubleshooting techniques
- Perform other duties assigned by the supervisor
Qualifications and Experience
Experience:
- Minimum 5 years of proven experience in network/system administration, support and deployment
Education:
- Degree in Computer Science, Information Technology or related field
Skills:
- Strong knowledge on operating systems (Windows/Mac/Linux/iOS/Android), networking (LAN/WAN/WiFi/Switch/Router/UPS), communication (Firewall/VPN/SD-WAN/Broadband), server management (virtualisation/NAS) and Web (Domain/DNS/FTP/SSL)
- Hands-on experience in Palo Alto, VMware, Veeam, Arcserve, Adobe products and solutions
- Proficiency in Microsoft 365, SQL Server, Azure, Active Directory and AWS cloud service
- Excellent problem-solving and analytical skills with a keen attention to detail
- Strong communication skills, both verbal and written, to effectively collaborate with cross-functional teams and end-users
- Able to prioritise tasks, manage time efficiently and meet deadlines in a dynamic working environment
- Good command of written and spoken English and Mandarin
Others:
- Less experience will be considered as IT Technical Support
What we offer?
- Attractive remuneration packages include variable bonus, retirement benefits with an option of ORSO and MPF and Medical & Dental insurance scheme(s)
- Work life balance
- Stable and friendly work environment
- Good career prospects
- Double pay
- 5-day work week
- Birthday Leave
- Examination Leave
- Staff collaborative space
- Employee Event
